Missing / wrong / defective item / lost

YOUR satisfaction is OUR priority. We apologize if one of these cases happen.

If you have experienced one of these issues, please contact us via the request form or by email: help.switzerland@decathlon.com. When you do, please provide us with :

- The order number 

- The description of the missing or defective product

- If defective: a summary of the problem (a picture or video showing the damage is better)

We will help find you the best solution. 

 Kindly be aware that Decathlon is no longer responsible once the package has been delivered. In the event of loss or theft, we recommend you to contact the post office.

Have more questions? Submit a request