Has your order been delivered but you have not received anything? It is possible that your parcel has been delivered to a neighbour, in front of the door, at the entrance, in the stairwell, etc. Please note that neither Decathlon nor the Swiss Post are responsible for stolen packages once they have been delivered.
If your parcel was not delivered, an investigation can be initiated at any time. Please contact our customer service: firstname.lastname@example.org
Please note that an investigation may take several working days.