Not 100% satisfied with your new product? At Decathlon, you have 365 days with your customer account to return an item. You have the option of resending the item or returning it to your Decathlon store in Switzerland.
Please follow these steps to return an item:
- Log in to your Decathlon customer account.
- Click on the "my in-store purchases" tab and select the order concerned.
- Click on "return".
- Fill in the return form and send it to us. You can add several items to your return request by clicking on the "add an item to return" button.
- We will send you a confirmation email with your return form.
- Print this form and attach it to your item in the return package.
- Send your package to the address indicated in the return form (the return costs are at your expense)
- Once the package has been received in our warehouse, we check the merchandise and refund within 14 days
Please note that your package is delivered without a delivery receipt and without a return label