Standard packages are delivered by the Swiss Post. Once your order has been delivered into your mailbox, the Post isn’t responsible anymore.
If the parcel is too big and you aren’t at home while delivery, you receive an invitation to pick up your order in your mailbox. You have to pick up your order within the delays given on the invitation. If you don't pick it up, your order will be returned. If you have an account on post.ch, you can extend the delay.
You can authorize the Post to depose your parcel if you aren’t at home. Please find more information on their website.
Voluminous packages, particularly bulky packages and bicycles are delivered by Swiss Post. The date of the planned delivery is announced in advance by Swiss Post via SAM. You can change it by following the instructions in the message. If you haven’t indicated a phone number, they will contact you by email.
Please note that delivery is outside of your house, on the ground floor. For the moment, we cannot offer a delivery into your apartment, neither an assembling service for products like treadmills, tennis tables etc.
Bicycles aren’t assembled. We strongly recommend you to choose the click & collect option, where your bicycle will be set up by a Decathlon bike expert.
Important information about the delivery:
- For customs reasons, we only deliver to Switzerland.