- Standard packages are delivered by the Swiss Post. A tracking number is sent to you when your package leaves our warehouse, in order to track its delivery.
- Voluminous packages, particularly bulky packages and bicycles are delivered by the logistics company XPO. The date of the planned delivery is announced in advance by XPO via e-mail. You can change it by following the instructions in the message. Please note that a signature is not required upon delivery. The deliverer reserves the right to drop off the package when the customer is absent.
- Bicycles are already assembled in the warehouse and delivered in a box. All you have to do is to mount the pedals and handlebars. For information, the handlebars are turned to facilitate transport.
Important information about the delivery:
- Delivery is made outside, on the ground floor. For the moment, we do not offer delivery to the floor, nor assembly services for items such as fitness equipment, table tennis tables, etc.
- For customs reasons, we only deliver to Switzerland.
- Please note that your package is delivered without a delivery receipt and without a return label. However, an order confirmation is sent to you by e-mail the day of its validation.