- General Terms and Conditions of Sale: https://www.decathlon.ch/ch_en/terms-and-conditions-of-sale/
By using Our website and online services, the user (hereinafter “You”, “Your” and “User”) explicitly agrees that his/her personal data is collected and used within the terms defined in this document, in accordance with the Federal law of June 19, 1992 on the protection of data.
The Data Protection Policy may be subject to changes. It is accessible at any time on the Site https://www.decathlon.ch (hereinafter “the Site”) and supersedes any other version or any contradictory document. You have the possibility to print it or download it in PDF format so that You can refer to it later.
I - COLLECTION OF PERSONAL DATA BY DECATHLON.CH
HOW MUCH PERSONAL DATA MUST I SHARE?
In store: You have no obligation to provide Your personal data to buy a product in a store. However, You are free to give Your details if You wish to be contacted directly in the event of a product recall.
Online: To order a product from Our website, You must have a MyDecathlon account. To do this, You must provide an email address, create a password, designate Your favourite store, provide a complete address in Switzerland and as a phone number, and accept Our General Terms and Conditions of Sale.
By creating a MyDecathlon account, You can enjoy the following benefits:
- Your safety first: Despite the attention We pay to the quality of design and production of Our sporting goods, We want to ensure that You can exercise with confidence and We offer You the opportunity to let Us contact You directly when a product is recalled, to ensure a safe, foolproof follow up at all times.
Of course, this does not mean that Our products are not safe, and quality control is always an absolute priority for the items We sell. A product recall may not only represent a danger to Your safety but may address the quality of the product, its compliance or ease of use. We have therefore decided to communicate with You in total transparency in the event of a product recall so that each of You is satisfied at all times by the whole of Our range.
This strong conviction is part of Our DNA and We want Your complete satisfaction.
- Make Your voice heard: We are at the beginning of Our adventure in Switzerland and Our desire is to build a relationship that is right for You. To do this, We are eager to hear Your opinions, comments and criticisms, and above all to listen to Your ideas so We can achieve them together.
By getting to know You, We will be able to offer You a Decathlon that reflects You and lets You choose the direction to be taken together.
Decathlon was created for You, and now it needs to grow with You!
- Registration of purchases: Whenever You make a purchase in a Decathlon store in Switzerland, the items and places of purchase are recorded.
- Year-round low-price guarantee: Knowing Our users and being able to offer them products to meet their needs, contacting them and receiving their opinions allows Us to provide a relevant, competitive catalogue that guarantees unbeatable value for money in Switzerland all year round.
- Opportunity to exchange a product for 365 days after purchase: You have the opportunity to exchange a product bought in one of Our stores for 365 days without a sales receipt.
You can enjoy other exclusive, personalised benefits:
- Availability of a Sport Leader: A Sport Leader is available for You in store, via online chat, on social networks or by email for a follow-up on quality and personalised advice.
- Participation in sports courses, product tutorials and test events.
- Chance to enjoy an activity of Your choice for Your birthday.
But becoming a MyDecathlon member does not stop there! It’s just the beginning.
More than 300 users have already expressed their desires, their preferences and their beliefs, using which We have started to build Our present and future relationship.
Your opinions count and they will chart Our course in Switzerland so that You can benefit from a unique, personalised experience.
WHAT PERSONAL DATA IS COLLECTED BY DECATHLON SWITZERLAND?
The personal data We collect is:
- Email address
- Surname, first name
- Favourite sport
- Favourite store
- Full address in Switzerland (Street, Postcode, City)
- Phone number
- Acceptance of the Terms and Conditions of Sale
- Information about the online customer account (including creation date and username)
- Information about newsletter subscription
- Consent to receive advertising
- Purchasing information (including date, place and time of purchase, type, quantity and value of goods purchased, shopping cart, shopping cart abandonment, purchase history)
For a business account, the User must also provide the following data:
- Company name
- VAT number
- IDE or Company Registration Number
HOW IS YOUR PERSONAL DATA USED?
Your personal data allows Decathlon Sports Switzerland SA to inform You of Your order tracking and to provide You with a 100% safe and secure experience by having the option to contact You in the event of a product recall.
Decathlon Switzerland can, according to Your wishes, provide customised offers for Your needs and avoid inappropriate advertising.
Your personal data is processed by a computer, allowing the management of Your orders and Your user account. It may also be used by the Decathlon Group for statistical study purposes and for monitoring the quality of Our customer service.
WHO WILL USE YOUR PERSONAL DATA?
The personal data collected is processed by the Decathlon Sports Switzerland SA company, in its capacity as a data controller. This personal data may also be communicated to other entities of the Decathlon Group (i.e. subsidiaries of Decathlon SA, 4 Boulevard de Mons, 59650 Villeneuve-d'Ascq, France) for outsourcing purposes. To learn more about the Decathlon Group companies, click here.
In order to respect the laws and regulations in force, We may also transmit Your personal data at the request of courts or by order of the competent authorities, or as otherwise required by law.
HOW IS YOUR PERSONAL DATA PROTECTED?
We take every precaution to maintain the security of Your personal data, for example, to prevent its disclosure to unauthorised third parties. For this reason, We implement all necessary security measures on Our computer devices. In the event that Your personal data is outsourced within the Decathlon Group (in particular for their storage), We ensure that Our subcontractors comply with technical and organisational measures that meet the required standards.
IS YOUR PERSONAL DATA TRANSFERRED OUTSIDE SWITZERLAND?
Particularly in the case where processing is subcontracted, Your personal data may be transferred abroad. In this situation, Decathlon ensures that the transfer respects the legal framework: transfer to a country that ensures an adequate level of protection in its legislation, or accompanied by sufficient guarantees, including contractual ones, to ensure an adequate level of protection.
Your personal data will never be sold to third parties.
WHAT ARE YOUR RIGHTS?
In accordance with the provisions of articles 5 and 8 of the data protection act of June 19, 1992, You have a right of access, correction, blocking and deletion of personal data about You, which You can exercise by addressing a letter to: Decathlon Sports Switzerland SA, 20 bis rue de Lausanne, 1201 Geneva, Switzerland (please include a copy of Your identity card with Your letter) or by sending Us an email via Our Contact Page.
If You want Decathlon to use an email address different from the one originally provided in future communications with You, You may contact Us via the email address email@example.com indicating the new email address that You wish Us to use.
We guarantee access to Your personal data during the period that it is kept. You are free to request the deletion of Your personal data at any time.
A request to delete an account should be directed to the following email address: firstname.lastname@example.org or by post to Decathlon Sports Switzerland SA, 20 bis rue de Lausanne, 1201 Geneva.
HOW LONG IS YOUR PERSONAL DATA STORED FOR?
The personal data of Our users is retained appropriately to ensure compliance with the laws in force or as long as it meets a need in terms of the purposes for which it was collected. We will erase Your personal data as soon as it no longer serves its original purpose and, except for any legal obligation, at the end 3 years of inactivity.
WHO IS THE DATA CONTROLLER?
For any question or difficulty with a purchase made or to be made on the Site, You can contact Our customer contact centre by:
- Email: email@example.com
- Post: Decathlon Sports Switzerland SA, Rue de Lausanne 20 bis, 1201 Geneva, Switzerland
- If You already have an account on the Site, You can visit the “My account“ section.
II - STORAGE OF DATA USING COOKIES
WHAT IS A COOKIE?
A “cookie” is a file that is installed on Your device, allowing the storage of information about Your browsing on Our website (language settings, connection time, pages visited, etc.). We can consult this data, for example, to facilitate Your browsing on Our website. In the interest of transparency, the paragraphs below aim to give You an exhaustive list of the cookies We use, and to offer a solution to suit You. We draw Your attention to the fact that sharing Your device with other people is likely to modify the personalised nature of the cookies.
WHAT TYPES OF COOKIES ARE USED BY DECATHLON.CH?
We use “cookies” to facilitate Your browsing. This includes the following cookie types:
- cookies used as “shopping cart”;
- “user session” (SessionID) cookies;
- cookies intended to register the User’s language to facilitate browsing;
- flash cookies containing strictly required elements to operate a media (audio or video) player, corresponding to the content requested by the User.
These cookies can be configured as you wish, as described in the section below. If You do not accept cookies to allow Us to identify products, services and pages You visit, the content of Your browsing will not be customised and the advertisements shown may not be of interest to You.
Google adheres to the data protection principles of the EU-US “Privacy Shield” established by the European Commission on July 12, 2016. These principles, negotiated between the American authorities and the European Commission in 2016, are essentially based on those of the Directive 95/46 of October 24, 1995 and ensure adequate protection for the transfer of data from the European Union to companies based in the United States.
HOW TO MAKE CHOICES ABOUT COOKIES?
To disable cookies from Our Site, You can click on the button below:
- Browser settings and consequences of Your choices:
Several options are available to You for managing cookies. At any time, You can indicate and change Your wishes in terms of cookies, via the Help section on Your browser’s toolbar. It tells You how to refuse new “cookies” or receive a message informing You of their use, and even how to disable “cookies” either completely or according to their issuer. You can also delete cookies manually.
You may also choose to disable or delete similar data used by ancillary software in Your browser, such as Flash cookies, by changing the settings of such software or by visiting the software publisher’s website.
Caution: it is possible that these browser settings may prevent access to some content or significantly disrupt Your browsing and the services You expect from Our Site. Where applicable, We decline any responsibility for the consequences of the degraded behaviour of Our Site resulting from the blocking of cookies required for its operation.
- Your Internet browser options:
Each browser offers a configuration process for cookie management. It is described in Your browser’s Help menu, which will tell You how to express Your wishes in terms of cookies:
For Internet Explorer™: open the “Tools” menu, then select “Internet options”; click on the “Privacy” tab, then the “Advanced” tab and choose the desired level; or follow this link:
For Firefox™: open the “Tools” menu, then select “Options”; click on the “Privacy” tab and then choose the options You want; or follow this link:
For Chrome™: open the configuration menu (spanner/wrench logo), then select “Options”; click on “Advanced Options” and in the “Privacy” section, click “Content settings” and choose the options You want; or follow this link:
For Safari™: choose “Safari > Preferences” then click on “Security”; in the “Accept cookies” section, select the options You want; or follow this link:
For Opera™: open the “Tools” or “Settings” menu, then select “Delete private data”; click the “Detailed Options” tab, and then choose the options You want; or follow this link: http://help.opera.com/Windows/10.20/fr/cookies.html
- Your mobile phone options:
To specify whether or not Safari™ accepts cookies:
- On the main screen, choose “Settings > Safari”.
- Tap “Accept cookies” and choose from “Never”, “Visited sites” or “Always.”
To clear all cookies in Safari:
- On the main screen, choose “Settings > Safari”.
- Tap “Clear cookies”.
To remove cookies on Android:
- Menu > Settings > Clear all cookies
III - COLLECTION BY THIRD-PARTY SITE
Decathlon.ch may use Facebook social network plug-ins, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter “Facebook”). When You request access to a page on Our Site containing such a plugin, Your browser establishes a direct connection with the Facebook servers. The content of the plugins is sent directly to Your browser by Facebook and inserted into the Site’s page. Facebook is informed that Your browser has accessed the corresponding page of Our Site, including if You do not have a Facebook account or if You are disconnected from Your Facebook account at the time. Your IP address is transmitted directly by Your browser to a Facebook server located in the United States and is stored there.
If You are logged into Facebook while browsing Our Site, Facebook will directly link Your visit with Your Facebook user account. If You interact with a plugin, for example by clicking on a “Like” button or by leaving a comment, the corresponding information will be transmitted and stored on a Facebook server. They will be published onto Your Facebook account. Facebook can use this information for advertising purposes, market research and to adapt its Facebook pages. In this way, Facebook can create profiles about users, interests and relationships, for example to evaluate the use of the Site after seeing Facebook advertisements, to inform other Facebook users on Our website of activities and to offer other services in connection with the use of Facebook.
If You do not want Facebook to connect the information collected through Our Site to Your Facebook account, You must log out of Facebook before visiting Our Site.
For more information on the purpose and scope of data collection by Facebook, data processing and use by Facebook, and Your related rights and configuration options for the protection of Your privacy, We refer You to the data protection information policy from Facebook, accessible by following this link: Facebook data use policy.
On the Site, We use Twitter social plugins, a service of Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA (hereinafter “Twitter”). Plugins are indicated by a Twitter logo. If You visit the Site which includes such a plugin, Your browser will establish a direct connection with the Twitter servers. The content of the plugin is directly transmitted by Twitter to the browser.
Following the integration of the plugin, Twitter receives information about what You have requested on the corresponding page. If You are logged into Twitter, Twitter can associate Your visit to the page in question as well as the use of the plugin on this page (for example, the publication of a link to the Site on the User’s Twitter account) to the User's Twitter account. The purpose and scope of data collection, subsequent processing and use of this data, as well as Your rights and configuration options for privacy protection are exclusively defined by Twitter. Twitter is also the data controller for Your data.
If You do not want Twitter to collect data in the manner described above, You should log out from Twitter before You visit the website.